Customer satisfaction is our priority!
Return Eligibility:
- Items can be returned within 14 days of delivery.
- Products must be unused and in original packaging.
- Returns are only accepted for physical pillow products.
Return Process:
- Contact us at [support@elasiil.com] to initiate a return.
- Once approved, you will receive return instructions.
- Return shipping costs are [customer’s responsibility / covered by us]
Refund:
- Refunds are processed within 5-10 business days after we receive the returned item.
- Refunds will be issued to the original payment method.
Exchanges:
We do not offer exchanges at this time. If the product is defective you may request a refund or reorder.
